Support & FAQs


Help & Support for existing users

We made a promise to you when you joined us that we’d support you to help you and your team get the most from our software.  Head over to the Help Desk now to view help articles, raise a support ticket or start a live chat with our team now. 

How to log in to the Help Desk

Don’t worry, it’s super easy, any foundation’s user can sign up, all you need to do is head over to our help desk and click ‘sign up’ as shown here. 

Top Tip: If you use the same email address to sign up as you use for Twitter, Facebook, Google or Microsoft you can use the quick sign-in buttons to log straight in next time! 

Our pledge to you…

To be patient and attentive whilst delivering the best possible customer support

To actively gather feedback in order to improve future services, training, products and support

FAQs for non-foundations users

Foundations is free for 0-9 children, if you add more than 9 children to the system the following prices apply:

10-24 Children (£25+VAT Per Month) 25-49 Children (£50+VAT Per Month) 50-74 Children (£75 + VAT Per Month)

Please head over to our pricing page for more detail.

All data held within Foundations is stored within UK data centers only, safely and securely. As the user of the software, the collection and purpose of data is determined by you and therefore you are the Data Controller. Connect Childcare is the Data Processor. 

Some of the rights foundations users have include:

Right to be informed: to know which data we have about you and how we use it. This information is in our Privacy Policy and Terms of Service.

Right of access: you can now request that we send you over a copy of all the data that we hold on you. Upon your request, we have 30 days to send this back to you.

Right of rectification: if the data we hold on you is incorrect, you can request that we rectify this. Again, we have a 30 day turnaround time in which to do this.

Right to Erasure: aka the Right to be Forgotten. You can request that we delete all the personal data we hold on you. As above, we’ve got 30 days to complete this.

Right to data portability: you can now receive your personal data in a format that will allow you to transfer this to another service.

Right to object: you can now object to direct marketing and data processing.

ParentZone is the award winning childcare app for parents. Parents can access information about their child’s day at a time that suits them best. ParentZone increases partnership with parents by allowing two way communication between parents and your nursery.

We are constantly working on new features for foundations so you may see updates each time you log in. Most of the time these updates should run smoothly but if you do come across any issues please let us know by selecting the “Give Feedback” link in the menu.

It’s very simple to get setup and started. Simply click the button “Start Free Today” and register your details. You will then receive an email with helpful video tutorials and guides to help you get setup.